Password Reset Configuration

PATH: System Administration > User Security > User Preference Management > Password Reset Configuration

The Password Reset Configuration tool is used to enable Password Reset functionality and manage District-entered support text used during the password reset process.

This article includes the following topics:

See the Managing User Account Passwords page for more information about the Password Reset workflow and related processes.

Tool Rights

Only System Administrators should have access to the Password Reset Configuration tool.

Only users with a Student Information System (SIS) Product Security role are allowed to access and modify values in the Password Reset Configuration tool.

Enabling Password Reset Functionality

Password Reset functionality is enabled in the Password Reset Configuration tool. This functionality allows Campus application and Campus Portal users the ability to reset their account password as well as manage their account security email address and security preferences without the need for Administrator intervention.

Before enabling Password Reset functionality, consider the following:

  • Once enabled it cannot be disabled or reversed.
  • Password Reset functionality is only available for accounts authenticated by Campus (not SAML). You can have LDAP and Password Reset enabled at the same time however, LDAP enabled accounts are not subject to the Password Reset process.
  • You cannot access the Enable Password Reset button until all required fields are entered and saved.
  • Messenger Email Settings are required to be established.

Image 1: Password Reset Configuration Tool

To enable Password Reset functionality:

Before you are allowed to enable Password Reset functionality, you must complete the following:

  1. Enter Campus User Account Support Advice. This text will appear for users when selecting the Problems logging in? button on the Campus login screen. This text should be used to guide users on the appropriate steps they should take to resolve their Campus account problems. See the Managing Campus User Account Support Advice section for more information.

     
  2. Mark the Display phone number on login page checkbox if you would like the District Support Phone Number to appear for users when selecting the Problems logging in? button on the Campus login screen (click the image below to view an example). 

  3. Mark the Display email address on login page checkbox if you would like the District Support Email Address to appear for users when selecting the Problems logging in? button on the Campus login screen (click the image below to view an example). 

  4. Select the Save icon. You can now enable access the Enable Password Reset button. 

    You cannot access the Enable Password Reset button until all required fields are entered and saved.

  5. Click the Enable Password Reset button. Users will encounter a pop-up message, requiring them to confirm this action. Select OK to enable password reset functionality. 

Once the Enable Password Reset button is selected and the action is confirmed, the following will occur:

  • All passwords will appear hidden within Campus. 

  • All passwords will be required to be strong passwords. This means all users who do not have a strong password will be required to change their password to a strong password the next time they change their password or use the password reset function. 

Password reset functionality also automatically makes the following System Preferences (Campus .1717 and previous) or Account Security Preference (Campus .1721 and greater) read-only:

  • Password Reset
  • Allow Password Reminders


Managing Campus User Account Support Advice

The Campus User Account Support Advice editor is used to provide district support contact information for users who encounter issues during the password reset process. This message is only presented to users when they encounter an issue which requires district intervention in order to correct or when the user selects the Problems logging in? button on the Campus login page (see Image 3).

Image 2: Campus User Account Support Advice Editor

For example, the text entered in Image 2 appears for a user encountering an issue during the password reset process in Image 3. In this example, the user has selected the Problem's logging in? hyperlink to view district-entered help information about what steps the user should take next to resolve their problem.

Image 3: Support Advice within Password Reset Process

problems logging in

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