Terminal Manager

This functionality is only available to customers who have purchased Campus Point of Sale as add-on functionality.

The Terminal Manager tool allows administrators to remotely manage all terminals within the district.

Remote-management options include:

Terminal Manager

Remotely Rebooting Terminals

Administrators can remotely reboot any POS terminal in the district using the Reboot Action. 

Rebooting Terminals

To reboot a terminal(s):

  1. Select the School(s) where the terminal(s) exist.
  2. Select which Terminal(s) to reboot.
  3. Select 'Reboot' from the Action dropdown list. 
  4. Click the Run button.

A reboot request will be sent to the terminal.  If the terminal is currently online, an alert message will appear on the terminal screen. The operator may choose to immediately reboot the terminal, delay the reboot for five minutes, or cancel the reboot process.  If no manual action is taken by the operator within 30 seconds, the reboot will begin automatically.

If the message is sent when the terminal is offline and the terminal does not connect to the network within the next 10 minutes, the reboot request is be cancelled.

Confirming a Reboot Request

Remotely Reloading Terminals

Administrators can remotely reload data for any POS terminal in the district using the Reload Action.

Infinite Campus recommends performing a data reload after serving periods have been completed for a day and during a time of minimal system usage as reloading may reduce network speed.

Reloading Terminals

To reload a terminal(s):

  1. Select the School(s) where the terminal(s) exist.
  2. Select which Terminal(s) to reload.
  3. Select 'Reload' from the Action dropdown list.
  4. Click the Run button.

A reload request will be sent to the terminal. If the terminal is currently online, an alert message will appear on the terminal screen. The operator may choose to immediately reload the terminal, delay the reload for five minutes, or cancel the reload process.  If no manual action is taken by the operator within 30 seconds, the reload will begin automatically.

If the message is sent when the terminal is offline, the reload will occur the next time it connects to the network.  Reload request do not time out.

Confirming a Reload Request

Remotely Shutting Down Terminals

Administrators can remotely shutdown any POS terminal in the district using the Shutdown Action.

Shutting Down Terminals

To shutdown a terminal(s):

  1. Select the School(s) where the terminal(s) exist.
  2. Select which Terminal(s) to shutdown.
  3. Select 'Shutdown' from the Action dropdown list.
  4. Click the Run button.

A shutdown request will be sent to the terminal. If the terminal is currently online, an alert message will appear on the terminal screen. The operator may choose to immediately shutdown the terminal, delay the shutdown for five minutes, or cancel the shutdown process.  If no manual action is taken by the operator within 30 seconds, the shutdown process will begin automatically.

If the message is sent when the terminal is offline and the terminal does not connect to the network within the next ten minutes, the shutdown will be cancelled.

Confirming a Shutdown Request

Remotely Viewing Terminal Logs

To verify the reception of remote-management requests, the Terminal Manager log may be viewed.

Viewing Terminal Logs

To view terminal logs:

  1. Select 'Show Log' from the Action dropdown list.
  2. Click the Run button.

A summary report will be generated, showing the details of specific remote-management requests. 

The log is shown for all schools and all terminals, despite selections made in the School or Terminal editors.

Terminal Log

The following describes each Terminal Log column.

Field

Description

Timestamp

Date and time the remote request was sent from the Terminal Manager tool.

Processed Timestamp

Date and time the remote request was received by the Point of Sale terminal. If the remote request has not yet been received by the Point of Sale, this column will report "Not yet processed". 

This is merely an indication that the terminal received the request message. It is not an indication of whether or not the requested action was completed.

Source

The origin of the remote request.

Destination

The name of the terminal that received the request.

Event Message

The type of remote-management task requested.

Clearing Remotely Requested Terminal Logs

Administrators can clear records/entries from the Terminal Log using the Clear Log Action.

Clearing Terminal Log Requests

To clear Terminal Log entries:

  1. Select 'Clear Log' from the Action dropdown list.
  2. Click the Run button.

The log is cleared for all schools and all terminals, despite selections made in the School or Terminal editors.

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